TERMS AND CONDITIONS

DIVING PLANET (BLUE DIVE S.A.S.)

Last updated: May 9, 2025

1. Acceptance of Terms

By booking or participating in any of our services, you accept these Terms and Conditions, our cancellation policies, and the handling of personal data in accordance with Law 1581 of 2012 and Decree 1377 of 2013 of Colombia.

2. Cancellation Policies

a) Cancellations by Diving Planet

In the event of cancellation due to adverse weather conditions or other force majeure causes, a 100% refund of the amount paid will be granted. This refund will be processed through the same payment method used and may take up to two weeks to reflect, depending on the corresponding banking procedures.

b) Cancellations by the Customer

  • With at least one day’s notice and before 4:00 p.m.: 95% of the amount paid will be refunded. The remaining 5% corresponds to financial expenses.

  • After 4:00 p.m. the day before the service: 50% of the amount paid will be refunded.

Note: If the service includes an online course (PADI E-LEARNING), the corresponding value for this portion will not be refunded. However, the customer will have one year to complete the practical part of the course at any PADI dive center worldwide.

c) No Refunds will be granted in the following cases:

  • Cancellation on the same day of the service.

  • No-show on the day of the service.

  • Arrival after the departure time of the service.

3. Personal Data Handling

Diving Planet S.A.S. will collect, store, consult, and use your personal data exclusively to fulfill its corporate purpose, which includes the promotion of services, conducting academic, tourism, social, and cultural activities, data updating, and sending communications related to our services.

You have the right to request the rectification, updating, inclusion, or deletion of your personal data. To do so, you can send a request to the email: info@divingplanet.org.

For more information, please refer to our Privacy Policy.

4. Intellectual Property

All content present on this website, including texts, images, videos, logos, and designs, is the property of Diving Planet S.A.S. Reproduction, distribution, or unauthorized use without the express consent of the company is prohibited.

5. Modifications

Diving Planet S.A.S. reserves the right to modify these Terms and Conditions at any time. Modifications will be published on this website and will take effect from the moment of their publication.

6. Contact

For any inquiries related to these Terms and Conditions, you can contact us through:

  • Email: info@divingplanet.org

  • WhatsApp: +57 320 2301515

  • Address: Calle 39 #8-24, 2nd Floor, San Diego, Cartagena de Indias, Bolívar, Colombia