🔒 PRIVACY POLICY

DIVING PLANET - BLUE DIVE S.A.S. 

DIVING PLANET – BLUE DIVE S.A.S.
Last Updated: July 28, 2026

At Diving Planet S.A.S. (BLUE DIVE S.A.S.), we are committed to protecting the privacy and personal information of our customers, visitors, and users. This Privacy Policy explains how we collect, use, store, process, and protect your personal data when you visit www.divingplanet.org, make a reservation, participate in our activities, or otherwise interact with us.

This Policy has been prepared in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and any other applicable regulations governing the protection of personal data.

1. Data Controller

Company Name: Blue Dive S.A.S.

Tax ID (NIT): 806008387-5

Address: Calle 39 #8-24, 2nd Floor, San Diego, Cartagena de Indias, Colombia

Email: info@divingplanet.org

WhatsApp: +57 320 2301515

2. Personal Data We Collect

Depending on the services requested, we may collect the following personal information:

  • Full name
  • Identification document or passport number
  • Date of birth
  • Nationality
  • Contact information (email address, telephone number, WhatsApp)
  • Emergency contact information
  • Diving certification information (where applicable)
  • Diving experience and qualification records
  • Medical information voluntarily provided or required for participation in diving activities
  • Payment and billing information (processed through authorized payment providers)
  • Photographs and videos taken during our activities (unless the participant has opted out)
  • Website usage information, including cookies, IP address, browser type, and device information

We collect only the information necessary to provide our services safely, efficiently, and in compliance with applicable regulations.

3. Purposes of Data Processing

Your personal data may be processed for the following purposes:

  • Managing reservations and contracted services
  • Providing diving, snorkeling, educational, and tourism activities
  • Verifying certifications and participant eligibility
  • Ensuring participant safety during activities
  • Processing payments and issuing invoices
  • Providing customer support
  • Sending booking confirmations and operational communications
  • Sending promotional communications, newsletters, and special offers (where legally authorized)
  • Conducting customer satisfaction surveys
  • Improving our services and website
  • Performing statistical analysis and market research
  • Complying with legal, contractual, tax, accounting, and regulatory obligations
  • Responding to requests from competent authorities when legally required
  • Producing educational, documentary, and promotional content using photographs and videos captured during activities, unless the participant has expressly objected before the activity begins

4. Legal Basis for Processing

Your personal data is processed based on one or more of the following legal grounds:

  • Your voluntary consent.
  • The performance of a contract or reservation.
  • Compliance with legal obligations.
  • Diving Planet's legitimate interests in improving its services, ensuring operational safety, and promoting its activities, always respecting your rights and applicable law.

5. Your Rights

As the owner of your personal data, you have the right to:

  • Know what personal information we process.
  • Access your personal data.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of your personal data whenever legally applicable.
  • Withdraw your authorization for data processing, when applicable.
  • Request proof of the authorization granted for data processing.
  • File complaints before the Colombian Superintendence of Industry and Commerce (SIC) for violations of applicable data protection regulations.

To exercise any of these rights, please contact us at:

Email: info@divingplanet.org

WhatsApp: +57 320 2301515

6. Sharing of Personal Data

We may share your personal information only when necessary and exclusively for purposes related to the services we provide, including:

  • PADI or other recognized certification agencies when required for diving certification or training.
  • Payment processors and financial institutions.
  • Insurance providers when necessary.
  • Government authorities when required by law.
  • Service providers acting on our behalf under confidentiality and data protection obligations.

We do not sell or rent your personal information to third parties.

7. Photographs and Video Recordings

During our activities, Diving Planet may capture photographs and video recordings for educational, documentary, promotional, and marketing purposes.

These images may be used on our website, social media platforms, printed materials, advertising campaigns, and other communication channels.

Participants who do not wish to appear in photographs or videos may notify Diving Planet in writing or through any other verifiable means before the activity begins. We will make reasonable efforts to respect such requests whenever operationally feasible.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Analyze website traffic.
  • Remember user preferences.
  • Enhance user experience.

You may configure your browser to reject or delete cookies; however, some website features may not function properly.

9. Data Security

We implement appropriate administrative, technical, and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, loss, or destruction.

Although we apply industry-standard security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, contractual, accounting, tax, or regulatory obligations.

When personal data is no longer required, it will be securely deleted or anonymized in accordance with applicable law.

11. Changes to this Privacy Policy

Diving Planet S.A.S. reserves the right to modify this Privacy Policy at any time.

Any updates will become effective immediately upon publication on our website. We encourage users to review this Policy periodically.

12. Acceptance of this Privacy Policy

By using our website, making a reservation, submitting personal information, or participating in our activities, you acknowledge that you have read, understood, and accepted this Privacy Policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Diving Planet S.A.S.

📧 Email: info@divingplanet.org

📱 WhatsApp: +57 320 2301515

📍 Address: Calle 39 #8-24, 2nd Floor, San Diego, Cartagena de Indias, Colombia